{"id":17,"date":"2026-08-30T06:22:09","date_gmt":"2026-08-30T06:22:09","guid":{"rendered":"https:\/\/thinkervault.com\/ceritakan\/?page_id=17"},"modified":"2026-08-30T06:25:57","modified_gmt":"2026-08-30T06:25:57","slug":"polisi-pemadaman-akaun","status":"publish","type":"page","link":"https:\/\/thinkervault.com\/ceritakan\/polisi-pemadaman-akaun\/","title":{"rendered":"polisi pemadaman akaun"},"content":{"rendered":"\n
<\/code><\/pre>\n\n\n\n\n\n\n\n\nDasar Pemadaman Akaun \u2014 Ceritakan: Kongsi Kisah Seram<\/title>\n<style>\n  .adp {\n    box-sizing: border-box;\n    max-width: 760px;\n    margin: 0 auto;\n    padding: 32px 20px 80px;\n    background: #ffffff;\n    color: #1a1a1a;\n    font: 16px\/1.65 -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n  }\n  .adp * { box-sizing: border-box; }\n  .adp h1 { color: #111111; font-size: 1.6rem; line-height: 1.25; margin: 0 0 4px; }\n  .adp h2 { color: #111111; font-size: 1.2rem; margin: 40px 0 10px; padding-top: 8px; border-top: 1px solid #e2e2e2; }\n  .adp h3 { color: #111111; font-size: 1rem; margin: 22px 0 6px; }\n  .adp p, .adp ul, .adp ol { color: #1a1a1a; margin: 10px 0; }\n  .adp ul, .adp ol { padding-left: 22px; }\n  .adp li { margin: 4px 0; }\n  .adp code { background: #ececec; color: #1a1a1a; padding: 1px 5px; border-radius: 4px; font-size: 0.9em; }\n  .adp .meta { color: #555555; font-size: 0.9rem; margin: 0 0 24px; }\n  .adp .lang-note { color: #555555; font-size: 0.9rem; font-style: italic; }\n  .adp a { color: #1155cc; }\n  .adp hr { margin: 56px 0 32px; border: none; border-top: 1px solid #cccccc; }\n<\/style>\n<\/head>\n<body style=\"margin:0; background:#ffffff;\">\n<div class=\"adp\">\n\n  <h1>Dasar Pemadaman Akaun<\/h1>\n  <p class=\"meta\">\n    Aplikasi: <strong>Ceritakan: Kongsi Kisah Seram<\/strong>\n    (<code>com.ceritakanappx.ceritakanappxx<\/code>)<br>\n    Pembangun: <strong>Thinkervault Sdn Bhd<\/strong><br>\n    Kemas kini terakhir: 30 Ogos 2026\n  <\/p>\n\n  <p>\n    Dokumen ini menerangkan cara pengguna aplikasi\n    <strong>Ceritakan: Kongsi Kisah Seram<\/strong> boleh meminta pemadaman akaun\n    mereka dan data yang berkaitan, apa yang dipadam, apa yang disimpan, dan\n    berapa lama proses itu mengambil masa.\n  <\/p>\n\n  <h2>1. Cara memadam akaun anda di dalam aplikasi<\/h2>\n  <ol>\n    <li>Buka aplikasi <strong>Ceritakan: Kongsi Kisah Seram<\/strong> dan log masuk.<\/li>\n    <li>Pergi ke <strong>Profil Anda<\/strong>.<\/li>\n    <li>Tatal ke bawah dan ketik <strong>“Padam Akaun”<\/strong>.<\/li>\n    <li>Sahkan pada skrin amaran, kemudian taip <strong>PADAM<\/strong> untuk pengesahan terakhir.<\/li>\n    <li>Akaun anda serta-merta ditandakan untuk pemadaman dan anda akan dilog keluar.<\/li>\n  <\/ol>\n\n  <h2>2. Cara memohon pemadaman tanpa aplikasi<\/h2>\n  <p>\n    Jika anda tidak lagi memasang aplikasi, hantar e-mel kepada\n    <a href=\"mailto:ceritakanapp@gmail.com\">ceritakanapp@gmail.com<\/a> dari alamat\n    e-mel yang dikaitkan dengan akaun anda, dengan subjek\n    <em>“Permintaan Pemadaman Akaun”<\/em>. Sila nyatakan nama pengguna\n    anda. Kami akan mengesahkan identiti anda dan memproses permintaan dalam masa\n    30 hari.\n  <\/p>\n\n  <h2>3. Tempoh bertenang 30 hari & pembatalan<\/h2>\n  <p>\n    Selepas permintaan dibuat, akaun anda memasuki tempoh bertenang selama\n    <strong>30 hari<\/strong>. Dalam tempoh ini:\n  <\/p>\n  <ul>\n    <li>Akaun anda dinyahaktifkan dan tidak boleh digunakan.<\/li>\n    <li>Anda boleh <strong>membatalkan pemadaman<\/strong> dengan log masuk semula\n      ke dalam aplikasi dan memilih <strong>“Batalkan Pemadaman”<\/strong> pada\n      skrin yang dipaparkan.<\/li>\n  <\/ul>\n  <p>\n    Selepas 30 hari, akaun dan data berkaitan dipadam secara kekal dan\n    <strong>tidak boleh dipulihkan<\/strong>.\n  <\/p>\n\n  <h2>4. Data yang dipadam<\/h2>\n  <p>Apabila pemadaman dilaksanakan, perkara berikut dibuang secara kekal:<\/p>\n  <ul>\n    <li>Kelayakan log masuk anda (Firebase Authentication).<\/li>\n    <li>Profil pengguna anda dan semua data berkaitan, termasuk: maklumat\n      hubungan peribadi (e-mel, nombor telefon), tetapan, pemberitahuan, token\n      peranti untuk notifikasi, sejarah hadiah, senarai main audio, data bilik\/ruang,\n      personalisasi, kemajuan tugasan harian dan item kosmetik.<\/li>\n    <li>Fail yang anda muat naik: gambar profil dan media siaran (foto serta video).<\/li>\n  <\/ul>\n\n  <h2>5. Data yang disimpan atau dijadikan tanpa nama<\/h2>\n  <ul>\n    <li><strong>Siaran dan komen awam<\/strong> yang anda buat kekal di dalam\n      aplikasi supaya perbualan komuniti tidak terputus, tetapi nama dan gambar\n      anda ditanggalkan dan digantikan dengan <em>“Pengguna Dipadam”<\/em>.<\/li>\n    <li><strong>Satu rekod audit minimum<\/strong> (pengecam akaun tanpa nama serta\n      tarikh permintaan dan pemadaman) disimpan bagi tujuan pematuhan dan\n      pencegahan penyalahgunaan. Rekod ini tidak mengandungi nama, e-mel atau\n      kandungan anda.<\/li>\n    <li><strong>Rekod transaksi pembelian<\/strong> yang diwajibkan oleh undang-undang\n      cukai\/perakaunan atau oleh Google Play \/ Apple. Rekod ini disimpan dalam\n      bentuk yang tidak mengenal pasti anda jika boleh.<\/li>\n  <\/ul>\n\n  <h2>6. Jangka masa<\/h2>\n  <ul>\n    <li>Permintaan diproses serta-merta \u2014 akaun ditandakan dan anda dilog keluar.<\/li>\n    <li>Pemadaman kekal berlaku secara automatik selepas <strong>30 hari<\/strong>.<\/li>\n    <li>Salinan sandaran sistem yang mengandungi data anda akan dikitar keluar\n      dalam masa <strong>30 hari<\/strong> selepas pemadaman kekal.<\/li>\n  <\/ul>\n\n  <h2>7. Hubungi kami<\/h2>\n  <p>\n    Soalan mengenai dasar ini atau status permintaan anda boleh dihantar kepada\n    <a href=\"mailto:ceritakanapp@gmail.com\">ceritakanapp@gmail.com<\/a>.\n  <\/p>\n\n  <hr>\n  <p class=\"lang-note\">English version below.<\/p>\n\n  <h1>Account Deletion Policy<\/h1>\n  <p class=\"meta\">\n    App: <strong>Ceritakan: Kongsi Kisah Seram<\/strong>\n    (<code>com.ceritakanappx.ceritakanappxx<\/code>)<br>\n    Developer: <strong>Thinkervault Sdn Bhd<\/strong><br>\n    Last updated: 30 August 2026\n  <\/p>\n\n  <p>\n    This document explains how users of <strong>Ceritakan: Kongsi Kisah Seram<\/strong>\n    can request deletion of their account and associated data, what is deleted,\n    what is retained, and how long the process takes.\n  <\/p>\n\n  <h2>1. Deleting your account inside the app<\/h2>\n  <ol>\n    <li>Open <strong>Ceritakan: Kongsi Kisah Seram<\/strong> and sign in.<\/li>\n    <li>Go to <strong>Your Profile<\/strong> (“Profil Anda”).<\/li>\n    <li>Scroll down and tap <strong>“Padam Akaun”<\/strong> (Delete Account).<\/li>\n    <li>Confirm on the warning screen, then type <strong>PADAM<\/strong> to confirm.<\/li>\n    <li>Your account is immediately marked for deletion and you are signed out.<\/li>\n  <\/ol>\n\n  <h2>2. Requesting deletion without the app<\/h2>\n  <p>\n    If you no longer have the app installed, email\n    <a href=\"mailto:ceritakanapp@gmail.com\">ceritakanapp@gmail.com<\/a> from the\n    email address linked to your account, with the subject\n    <em>“Account Deletion Request”<\/em>. Include your username. We will\n    verify your identity and process the request within 30 days.\n  <\/p>\n\n  <h2>3. 30-day grace period & cancellation<\/h2>\n  <p>\n    After a request is made, your account enters a <strong>30-day<\/strong> grace\n    period. During this time:\n  <\/p>\n  <ul>\n    <li>Your account is deactivated and cannot be used.<\/li>\n    <li>You can <strong>cancel the deletion<\/strong> by signing back into the app\n      and choosing <strong>“Batalkan Pemadaman”<\/strong> (Cancel Deletion) on the\n      screen shown to you.<\/li>\n  <\/ul>\n  <p>\n    After 30 days, the account and associated data are permanently deleted and\n    <strong>cannot be recovered<\/strong>.\n  <\/p>\n\n  <h2>4. Data that is deleted<\/h2>\n  <p>When deletion runs, the following is permanently removed:<\/p>\n  <ul>\n    <li>Your sign-in credentials (Firebase Authentication).<\/li>\n    <li>Your user profile and all associated data, including: private contact\n      information (email, phone number), settings, notifications, device tokens\n      for push notifications, gift history, audio playlists, room\/space data,\n      personalization data, daily-task progress and cosmetic items.<\/li>\n    <li>Files you uploaded: profile pictures and post media (photos and videos).<\/li>\n  <\/ul>\n\n  <h2>5. Data that is retained or anonymised<\/h2>\n  <ul>\n    <li><strong>Public posts and comments<\/strong> you created remain in the app\n      so community conversations stay intact, but your name and picture are\n      removed and replaced with <em>“Pengguna Dipadam”<\/em> (Deleted User).<\/li>\n    <li><strong>A minimal audit record<\/strong> (an anonymised account identifier\n      plus the request and deletion dates) is kept for compliance and abuse\n      prevention. It contains no name, email or content of yours.<\/li>\n    <li><strong>Purchase transaction records<\/strong> required by tax\/accounting\n      law or by Google Play \/ Apple. These are kept in a form that does not\n      identify you where possible.<\/li>\n  <\/ul>\n\n  <h2>6. Timeframe<\/h2>\n  <ul>\n    <li>Requests are processed immediately \u2014 the account is marked and you are signed out.<\/li>\n    <li>Permanent deletion happens automatically after <strong>30 days<\/strong>.<\/li>\n    <li>System backup copies containing your data are cycled out within\n      <strong>30 days<\/strong> after permanent deletion.<\/li>\n  <\/ul>\n\n  <h2>7. Contact<\/h2>\n  <p>\n    Questions about this policy or the status of your request can be sent to\n    <a href=\"mailto:ceritakanapp@gmail.com\">ceritakanapp@gmail.com<\/a>.\n  <\/p>\n\n<\/div>\n<\/body>\n<\/html>\n\n","protected":false},"excerpt":{"rendered":"<p>Dasar Pemadaman Akaun \u2014 Ceritakan: Kongsi Kisah Seram Dasar Pemadaman Akaun Aplikasi: Ceritakan: Kongsi Kisah Seram (com.ceritakanappx.ceritakanappxx) Pembangun: Thinkervault Sdn Bhd Kemas kini terakhir: 30 Ogos 2026 Dokumen ini menerangkan cara pengguna aplikasi Ceritakan: Kongsi Kisah Seram boleh meminta pemadaman akaun mereka dan data yang berkaitan, apa yang dipadam, apa yang disimpan, dan berapa lama proses itu mengambil masa. 1. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thinkervault.com\/ceritakan\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thinkervault.com\/ceritakan\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thinkervault.com\/ceritakan\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thinkervault.com\/ceritakan\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thinkervault.com\/ceritakan\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":3,"href":"https:\/\/thinkervault.com\/ceritakan\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":21,"href":"https:\/\/thinkervault.com\/ceritakan\/wp-json\/wp\/v2\/pages\/17\/revisions\/21"}],"wp:attachment":[{"href":"https:\/\/thinkervault.com\/ceritakan\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}